Our Story: Local Care for Every Hearth

New London Chimney Pros was founded on a simple belief: a fireplace should make your home feel safer, warmer, and more welcoming—not more complicated. From the beginning, we set out to combine the craftsmanship of traditional masonry with modern safety standards, clear communication, and a respect-for-your-home mindset. We live and work right here in New London, CT, which means we understand the way coastal weather, wind, and freeze–thaw cycles affect chimneys across our neighborhoods. When you call us, you don’t get a call center; you get a local team committed to doing the job right.

What We Do—And Why We’re Different

We provide chimney sweeping, NFPA-211 Level 1–3 inspections, leak diagnosis and repair, masonry restoration, flue relining, smoke chamber parging, cap installation, and weatherproofing. Plenty of companies offer pieces of that list. What makes us different is our process: we show up when we say we will, protect your living space with drop cloths and HEPA filtration, document conditions with photos, and explain options in plain language. Our recommendations are based on the long-term health of your system, not short-term fixes. We’d rather prevent a leak than patch one twice.

Safety Standards You Can See

Safety is more than a checklist. Our technicians are trained on manufacturer guidance and the NFPA-211 standard. During a sweep or inspection, we evaluate the entire system—from the cap and crown to the liner, smoke chamber, damper, and firebox. We look for proper clearances, flue integrity, and moisture entry points. If we find a concern, you’ll see it in photos, understand why it matters, and know your options before we do any work. Transparent reporting and respectful service are non-negotiables for our team.

Built for New London’s Climate

Life near the water is hard on masonry. Salt-air moisture and repeated freeze–thaw cycles accelerate damage to crowns and mortar joints, and wind-driven rain sneaks past aging flashing. That’s why our repair philosophy is built around water management. We form crowns with the correct slope and drip edge, recommend caps sized to your flue, repoint failed joints, and apply breathable waterproofing that stops rain without trapping vapor. These aren’t extras; they’re the difference between a chimney that lasts and one that keeps leaking.

Our Clean-Home Promise

No one wants soot on their rug or dust in their living room. We treat your home with the same care we give our own. That means containment at the hearth, careful tool handling, and final cleanup you can actually see. It’s also why we wear shoe covers, communicate about access ahead of time, and keep our work areas tidy from start to finish.

Honest Pricing & Clear Options

We believe in straightforward pricing and written estimates. If an inspection indicates a Level 2 scan or a repair beyond standard sweeping, we pause, explain the findings, and outline your choices. You’ll never be surprised by a bill or pressured into work you don’t want. When we recommend a repair, it’s because it solves the cause of a problem—not because it pads a quote. That’s how we’ve built long-term relationships with homeowners across New London, CT.

Materials & Methods That Last

Quality work depends on quality materials. We use stainless and copper where appropriate for caps and liners, high-temperature compounds for smoke chamber parging, and mortar selected for compatibility with your existing masonry. We also schedule repair work with weather in mind, because curing conditions affect longevity. The goal is simple: when we fix something, it stays fixed.

When to Call Us

If you’re noticing smoke roll-back, odors after rain, bits of tile in the firebox, or damp spots near the chimney, reach out. New homeowners should schedule an inspection to establish a baseline; frequent wood-burners benefit from yearly sweeping; and any system that has changed fuel or appliance type should be evaluated before next use. When in doubt, ask—we’re happy to help.